Frequently Asked Questions

What is the difference between INEX Buy Now and INEX Group Buying?

INEX Outdoor Entertaining imports products directly from the manufacturers and on-sells them to our customers under INEX Buy Now. This method cuts out a lot of extra costs and allows us to give you a great deal.

INEX Group Buying gives you the opportunity to be part of a larger group purchasing products directly from the factory, in high quantities, achieving the best possible price.

When do I get charged?

When you purchase a product from our INEX Buy Now section you pay with a credit or debit card at the time of purchase. Products need to be paid in full before we deliver to you. (see our Terms & Conditions for more information on Paypal purchases).

If you are purchasing a product through INEX Group Buying you only get charged once the deal reaches the minimum number required. If the deal does not fill then your credit card will not be charged.

How do I track my order?

We will send you an email update at every step of the process.

How do I calculate delivery cost?

You don’t need to. We offer free delivery for all of our products.

Do you ship to PO Box addresses?

No, all items need to have a physical address for shipping.

Do you ship outside of Queensland?

No, all orders must be shipped to a Queensland address.

Can you find a product for me? / Are you open to product suggestions?

Yes, please see our Product Request section at the bottom of the homepage. Or you can contact us and we will do our best to find you great quality products for the best possible price.